Performance Excel - Working to Eliminate Network Downtime for 100% Business Efficiency
A complete service package for your printer network
All network-connect multifunctional device (MFD) systems from Principal come with our award-winning service agreements, specially designed for your individual machine and business needs. You can be sure of all the benefits of Principal’s huge and ongoing investment in service – our highly-trained professionals are supported by the best equipment and corporate infrastructure in the industry.
With any Principal MFD acquisition and service plan, you get everything vital to your business continuity – reliable machines, more first-time fixes in the event of a problem, and long-term protection for the most-used technology asset in your workplace.
But have you considered your print network?
Printing across a network
These days, most Principal customers use their MFD on a network. This eliminates the need to stand in front of a machine to operate it and improves business workflows. Most print output therefore reaches the MFD across networks that are often sourced and maintained separately from the devices on it.
Print controller failures – what then?
What happens if your print controller fails, or you have any number of other network-related printing issues – with scanning, for example? Sadly, some service agreements do not cover individual machines on the network, causing frustration and unforeseen additional costs from site visits and expensive print controller parts.
The solution from Principal is called Performance Excel.
About Performance Excel: print network support
Performance Excel is your premium network support package from Principal. It will cover you for the maintenance and proper functioning of your print network.
All of our engineers use PDA and laptop technology. Accordingly, we can access machine information immediately from any location, meaning that machines are down for less time.
Now we can go even further in the support of networked machines. With Performance Excel, not only do you have access to our field technicians but also to our helpdesk. In the vast majority of cases, we can diagnose and fix machine issues online or over the phone, with no need for callout, therefore reducing downtime.
More Performance Excel benefits
Through Performance Excel we can monitor your network for other general maintenance issues and remedy a problem before you are even aware of any disruption in performance - a benefit crucial to your business continuity.
The cost?
You would be forgiven for thinking that the support and reassurance our Performance Excel package offers must be expensive – but it actually works out at less than 90 pence a day per device.
To find out how Performance Excel will benefit your business call Principal now on 0333 240 8130
or enquire online here
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