IT Support Services
We are your IT partner.
Our entire focus is on getting you a clear return on investment. Our support services and relationships with hardware suppliers are second to none.
- We have several support options to suit all budgets and requirements.
- Support extends long after purchase and we fix problems fast.
- We are accountable for the entire term of our agreement.
We support the individuals who run your business
Principal don’t just support your hardware and software. We support you - the people running the business.
Whether you have day-to-day responsibility for a network, or are lacking in-house resources for your IT department, we have a range of flexible support packages. Below are several options, but if you don't find what you are looking for, feel free to talk to us and we will gladly fashion a bespoke agreement.
Environment Support
The simplest standard level of support is the Principal Professional Services Agreement. It is based on a joint estimate of how much time we think you will need from us over a year. By assessing your equipment and setup, our experts can make an accurate estimate. You can then use up the time allocated for our support services in 15-minute periods over 12 months. Services include:
- network troubleshooting
- end-user support
- new project planning
- implementation
The first line of support will usually be by phone. If the issue is still unresolved, an engineer will be dispatched.
Remote Support
As well as standard telephone support, Principal offers a remote customer support network. Our team of engineers, can resolve a raft of support issues using remote software without on-site attendance, allowing you to keep costs down. Available for servers or desktops, this service can be part of the Professional Services Agreement, or included in a fixed price support agreement.
Fixed Price Telephone Support
If you just want telephone cover, and predictable costs, then a fixed-price support agreement is for you. This is priced on a monthly fee-per-seat (including servers), payable quarterly. It entitles you to support by telephone or email on any agreed aspect of your network environment. It is particularly useful for end-user environments where call volume is high, or where no more than server support is required.
Telephone Plus
If you’d like a little more backup than fixed-price telephone support, Telephone Plus entitles you to a pre-set maximum number of annual visits (measured in half-days)..
Remember, whilst these flexible options give most of our clients the support they need, we are always happy to give you an entirely customised solution.
Your Principal Adviser will be able to answer any questions you might have, call us now on 0333 240 8130.
